Deleting your data
You can remove everything yourself, or ask us to do it for you.
Do it yourself, in the app
- Sign in at /login.
- Open Settings at
/app/settings. - Choose the action you want:
- Disconnect TikTok — we ask TikTok to revoke our access, erase the stored access and refresh tokens, and stop making any further requests to your account.
- Delete TikTok data — we erase the videos and comments we cached from your TikTok account.
- Remove uploaded media — we delete the video files you uploaded from our storage.
Each action takes effect immediately. You can reconnect later at any time; a new connection starts from a fresh authorization.
Revoke from TikTok instead
You can also remove SalesShortcut's access from within TikTok, in your TikTok account's security and permissions settings. Once access is revoked, our requests to your account stop working and we mark the connection as disconnected.
Ask us to delete it
Email support@salesshortcut.ai from the address on your account and tell us what you want removed — the TikTok connection, the cached TikTok data, your uploaded media, or the whole account. We confirm by email once it is done, and in any case within 30 days.
What we keep, and why
After a deletion request we keep only what we are required to: audit records of what was published or replied to on your behalf, for up to 24 months, and any records we must retain to meet a legal obligation. These contain no TikTok access tokens. Everything else is erased.
Full details are in our Privacy Policy.